OBJECTIVE
To secure a customer service or manager position with an
opportunity for challenge and personal growth.
EDUCATION AND TRAINING
University of Nevada Reno
Business Admin/Marketing/Advertising/Journalism/
Managerial Sciences/Pre-Law
Four-year college degree -- minus one-half year.
Held Real Estate Brokers License in California and Nevada. Have Insurance Licenses in California, Nevada, Texas, and Idaho. Continual professional development courses including, but not limited to, sales, business, technology, and communications. Completed hundreds of hours of continuation training in personal development, sales, business management, business consulting, computer applications, professional development, and certified advanced facilitator training. Very proficient in Photoshop, Google, Microsoft Word, Excel, Microsoft Office, PowerPoint, and other software.
PROFESSIONAL QUALIFICATIONS
Highly organized award-winning strategic thinker with excellent analytical, initiative-taking, and execution skills. Skilled team builder consistently exceeded goals in each position held. Adept at building rapport and trust with key decision makers inside and outside the business. Strong interpersonal skills and, excellent communication skills, both written and verbal. A noted public speaker with excellent presence and excellent active listening skills.
Consistently outperformed company/industry indices in a variety of roles for a Fortune 100 company. Teacher/trainer/mentor – Including inside/outside sales, customer service, personal development, time management, real estate investment, photography, and auto racing. Excel at business development.
Results-oriented award-winning investigative business consultant specializing in customer service and problem-solving.
Skilled negotiator with a track record of expanding customer base by solving their business problems.
Developed and taught a Time-Management program for today’s
fast-paced environments
Excellent computer skills including Microsoft Office.
Energetic, eager, focused, and competitive.
PROFESSIONAL ACCOMPLISHMENTS
Senior Account Executive (Key Accounts) AT&T/SBC/Pacific Bell Directory
Number One sales executive at AT&T. Managed the large strategic accounts in each assigned area. Performed consultative sales using needs analysis and return on investment methodologies. Earned every honor possible for AT&T/SBC/Pacific Bell Directory, including CEO’s Club (reserved for top 5% company-wide), and earned 9 consecutive national awards trips. Multiple Presidents’ Club Winner. As a Master Sales Director, provided sales leadership and training and facilitated live training and video sessions resulting in increased sales revenue company-wide in a business-to-business environment. Worked with both outside sales and inside salespeople to improve their results using coaching and developmental opportunities.
Generated more than $8.0 million in new annual billing. 216% of the annual sales quota for a 16-year period. Ranked #1 in Sacramento and top 5% of the company. Ranked #1 in San Diego and #1 nationwide. President’s Club/Council of Leaders/CEO’s Pinnacle of Excellence all years.
Completed Strategic customer account plans used to direct activity for designated accounts.
A company-wide spokesman for new product implementation generating a several million-dollar stream of new recurring revenue.
Successfully consulted with a wide variety of industries including Education, Healthcare, Manufacturing, Hospitality, Construction, Technology, Insurance, Financial, Internet, Computer, & Legal. Excelled in customer service aspects of the jobs.
Training and Sales Director
Worked with all levels of management and non-management in AT&T Marketing/Sales to provide leadership, sales skills training, & organizational training working with inside and outside sales groups. Assisted AT&T in achieving sales goals by contacting customers and selling all Internet and advertising products.
Increased revenue by 243% thereby exceeding sales quota.
Number one sales executive in the company and multiple Presidents’ Club Winner.
Business Consultant – OBCOM Consulting
Continued using my analytical expertise by coaching businesses, from mom-and-pops to Fortune 500, to increased growth and profitability in a challenging environment. Build rapport and strong relationships to uncover inefficiencies, underperforming resources, hidden possibilities, overlooked assets, and misalignments within client businesses. Implement customized recommendations to ensure my customer’s satisfaction and increased revenue. Created and teach the Master’s Degree in Life personal development program for my executive and personal coaching.
Recommended improvements to a customer’s record system that, when implemented, resulted in sustainable annual savings to the company of $1,437,500.
Uncover industry, company, and customer trends and communicate the appropriate strategic recommendations to various industries including healthcare, hospitality, and professional services.
Comptroller – Pro Pacific Pest Control
As the comptroller for a multi-county pest control company oversaw all billing and accounts receivable. Responsible for a large variety of reports to allow owners to know how the company was performing. Actively coordinated with offshore contractors for data input and report generation. Continually searched for, and uncovered, process and procedure improvements to increase the company’s bottom line.
Responsible for all banking deposit transactions. Top-level customer service contact to ensure customer satisfaction.
Purchasing of services, supplies, and equipment.
Collaborated with vendors to obtain quotes, pricing, and product information.
Coordinated the maintenance of a fleet of 50 trucks – which included insurance, registration, and repairs, as well as ongoing preventative maintenance.
Reviewed and processed purchase requisitions; assuring accuracy and completeness working closely with vendors and suppliers.
Checked/reconciled invoices and matched them to purchase orders.
Health Insurance Sales/Retirement Planning
Cold-called people, outbound calls, to meet, build rapport, and sold life and health insurance. Brought in new and grew existing business. Explained differences in policies so clients can make more informed decisions. Developed positive working relationships with clients many are still friends today. Responded to clients' questions and concerns. Developed lifetime income tax-advantaged retirements for my clients.
Office Manager
Office manager for a multi-county swimming pool service company managing all aspects of customer service, including new customer acquisition, scheduling, billing, and receivables.
ADDITIONAL EXPERIENCES
In other assignments with AT&T, helped design and implement a completely new sales/marketing organizational structure for the entirety of Pacific Bell in two states. Presented organizational designs and strategies to
senior executives and helped manage the resulting culture change at all employee levels. As a Photographer/Videographer/Multimedia Producer/Graphic Designer, was the Official photographer for the Miss Reno, Nevada, pageant. Also produced internationally acclaimed multimedia presentations and was a wedding photographer for customers and local wedding chapels. Taught photography and Real Estate Investment thru Western States College. Listed and sold residential real estate investment property. Negotiated complex contracts, acquired new investment clients, and calculated and reviewed complex returns on investment.
OTHER
United States Navy – Active Duty and Reserve Duty
Memberships: American MENSA
(International organization limited to people whose IQ is in the
top 2% of the population)
Intertel l Colloquy l Infinity International Society
(International organizations of people whose IQ is in the
top 1%, and .5%, .37% of the population respectively)
Institute of Management Consultants l American Society for Quality
Regional Executive (President) Reno Region Sports Car Club of America (5 terms)
Rotary International l United States Junior Chamber (Jaycees)